Mosaic Tile Company Online ICS Frequently Asked Questions

Why have these tiles been chosen for Inventory Clearance? Are they defective or of poor quality?

The tiles being sold as Inventory Clearance are products that have been discontinued. They are premium quality and free from defects. There is a limited quantity of product available however, as they are no longer being made.

 

What's the difference between ceramic, porcelain and resin tiles?

Ceramic tile is a mixture of clays and other natural materials that are mined from the earth, shaped and fired at high temperatures. Traditional ceramic tile can be naturally-colored and left unglazed, like terra cotta, or they can feature colored or highly designed surfaces which can be glazed (finished with a glass surface) from matte to high gloss.

 

Porcelain tiles are also ceramic tiles, but are composed of finer clays and fired at much higher temperatures. That process makes porcelain tile more homogenous (can have a through-body coloration, so scratches or dings are less obvious), much stronger and less prone to moisture and stain absorption. For those reasons, porcelain can be suitable for both indoor and outdoor installations.

 

Resin tiles consist of either stone or cement particles mixed with an epoxy or other chemical to increase durability and allow for limitless options in shape and texture.

 

How do I request a sample?

Visit our Sample Request page.

 

What is bullnose?

Bullnose tiles are specially-shaped pieces that help to give a finished look to a tile installation. A single-edged bullnose has one rounded edge and is primarily used to finish the top of a wall installation, such as on a bathtub surround or the edge of a countertop.

 

Why are certain tiles designated as "wall only"?

Tiles that are designated as wall only are deemed as such because they are generally too slippery for floor installations or because of their PEI (Porcelain Enamel Institute) rating. Tiles that are glazed perform according to the hardness of their glaze. This hardness is determined by the manufacturer and rated using a PEI scale. This PEI rating will determine the proper usage of each product.

NOTE: All tiles are suitable for interior wall use.

 

Do you have any other products?

Yes, Mosaic Tile Company offers thousands of  ceramic, porcelain, stone, glass, metal and resin tiles. To view our other products, visit our website at www.mosaictileco.com or visit one of our nine Design Centers in the Mid-Atlantic Region.

 

Do you install tile? If not, can you recommend someone?

We do not install tile. While we do not recommend installers, you can view full-size and vignette installations for local installers at any of our nine Design Centers.

 

Can I install the tile myself?

Yes. There are many do-it-yourself websites devoted to tile installation. View a brief tutorial for tile installation on the About Tile page of our main website. Click the Tile Installation link on the left-side navigation pane.

 

Where are you located?

Mosaic Tile Company has nine professionally-staffed Design Centers in the Mid-Atlantic region and a Central Warehouse stocking more than 2 million square feet of tile in Fredericksburg, VA.

 

How long does it take to process an order?

Orders are usually processed in 1-2 business days and shipped within 1-2 business days after processing.

 

What are my shipping options?

Visit our Shipping options here.